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FAQs

GENERAL

GENERAL

What’s BOL all about?

We want to inspire the world to eat more plants, by leading the plant-based movement. So we’re on a mission to make it easy for you to get more of Mother Nature into your daily diet, especially when you don’t have the time to cook from scratch. Whether you’re a hard core meat-eater, vegan or just fancy trying some more exciting plant-based recipes, we can guarantee that everything we make will be delicious, healthy, and good for you.

Where did the name ‘BOL’ come from?

Most of our recipes have been made or served up in bowls for years so BOL is our take on the world in a bowl.

Are all BOL products vegan friendly?

Yes. The entire BOL range is proudly 100% plant-based: from our Power Soups to our One Pot Meals, all our recipes are a celebration of the best of Mother Nature. We’ve been certified vegan friendly since 2016, when we dropped meat, fish and dairy from all our dishes - practically overnight. It was here the plant-based mission began, and we’ve not looked back since.

Why is BOL a plant-based brand?

Over the past few years, we’ve become increasingly aware of the responsibility we have, to change the way we eat, both for the sake of our health and that of the planet. The more we’ve come to understand the negative impacts of animal agriculture, the more realised we could play a pivotal role in helping the UK eat more plants. We’ve replaced meat-based proteins with plant-based alternatives such as chickpeas, edamame beans, and squash, whilst still creating incredibly delicious, nutritious and vibrant meals that are packed full of fresh, natural ingredients. We’ve also removed all dairy from our recipes so as to make the entire BOL range 100% plant-powered.

Our mission is to make it easy for busy people to eat more plants, especially when there’s no time to cook from scratch. Moving to a plant-based diet is good for you and kinder to the planet.

How can I stay up-to-date with what BOL are up to?

There are lots of ways to stay in touch and find out what we’re up to. You can find us on Facebook, Twitter, TikTok and Instagram, subscribe to our newsletter or email us at hello@bolfoods.com

Where can I buy a BOL?

We are availaBOL across the United Kingdom, and have recently launched in Ireland. Whilst we’re not global yet, we’ve got big ambitions: so keep your eyes peeled. Use our store finder to find your nearest BOL stockist: including Tesco, Sainsbury’s, Ocado, Waitrose, Getir, Asda and Morrison’s. Not forgetting our very own bolfoods.com, where you can shop on a one off, or subscription basis.

Can I suggest a new recipe for BOL to make?

Absolutely. If you’ve tasted something marvellous on your travels or have a
favourite dish you’d like us to recreate, then we’d love to hear
from you. Just drop us a line at hello@bolfoods.com

Is BOL packaging recyclable?

All BOL pots are recyclable, although we do encourage you to upcycle your empty packaging and give it a new life. You can even post your upcycling effort photo with #DontWasteCreate hashtag and tag @BOLfoods so we can see what new, ingenius purpose you’ve used your pot for. From plant pots to snack jars: the possibilities are endless.

Our Veg Pots are dishwasher safe.

Additionally, all of our products and packaging are 100% vegan. We recommend always checking the guidance via your local recycling point.

Are your products freezaBOL?

Unfortunately, most our products do not freeze well. Due to the fresh, wholesome and top-quality ingredients used in all our recipes, we don’t recommend freezing any of the ranges. Freezing and defrosting leads to quality and texture changes which in our opinion, impacts the eating experience. We’re committed to 100% quality – nothing less will do.

Our Power Soups however, are perfectly okay and safe to freeze and defrost. We recommend you freeze your soup on the day of purchase and consume within a month. (Please ensure you thoroughly defrost your soup before heating it up). We then recommend following the cooking instructions printed on the packaging for heating. (Heat once only).

Do BOL have any job vacancies?

We’re always on the lookout for passionate foodies to come and join our team. So if you’re interested in working with us, please send your CV to leon.milns@bolfoods.com along with a short note on why you’d be a fine addition to the BOL team.

Where’s my favourite product gone? 

Long-time lover of a particular BOL? Whether you’re a sucker for our Sri Lankan cauliflower Sambar or our Japanese Rainbow Slaw Salad Jar… you might be struggling to find them on shelf. That’s because we’ve recently bid farewell to these BOL’s for future plant-power. We hope you won’t miss them too much - we promise we’ve got big things on the way. Forever living on in our hall of fame: 


• Dinner Boxes - CHICKPEA MASALA DINNER BOX, BUTTERNUT THAI CURRY DINNER BOX, CAULIFLOWER TIKKA DINNER BOX
• Veg Pots - SRI LANKAN CAULI-COCONUT SAMBAR
• Power Soup - THAI RED LENTIL
• Salad Jars - MEDITERRANEAN ROASTED VEG SALAD, JAPANESE RAINBOW SLAW SALAD, CHARGRILLED CAULI-CAESAR SALAD

NUTRITIONAL

NUTRITIONAL

Is BOL suitable for Vegans?

All our recipes are suitable for vegans. Everything we make is Vegan Certified by the Vegetarian Society and have the Vegan logo clearly marked on pack.

Do BOL products contain allergens?

Some of our products do contain allergens. You will be able to find more information on recipe pages and our product labels. We have recently launched a new peanut and chocolate power shake but please be aware this means our food may contain or come into contact with peanuts. While we take several steps to minimize risk and safely handle the foods that contain potential allergens, please be advised that cross contamination may occur. We avoid using allergen ingredients wherever possible and always ensure that the latest information is on our recipe pages and our product labels. Please check these out for more info.

Where can I find nutritional information for your products?

Each recipe has its own product page where you can see the ingredients, allergens, spice rating, nutritional information and more. Head to Our Products page to find out more.

Do you use any additives, preservatives or flavourings?

We don’t add any artificial additives, preservatives, flavourings or anything nasty in our recipes. Not now, not ever. We only use what Mother Nature has created, so you’ll be able to recognise everything on our ingredients lists as something that comes from nature.

Are BOL products healthy?

We develop all BOL recipes in collaboration with acclaimed nutritionist, Ian Marber (a.k.a. The Food Doctor) to make sure we are filling your fridges with the healthiest recipes possible. Check out our individual recipes for a full nutritional overview.

SHOP

SHOP

How do I sign in to my account?

BOL accounts are available for both subscribers and customers who have placed one time orders.

If you've already purchased our Power Shakes, Power Soups or merchandising online before, then you already have an account.

Subscribers can manage their accounts and single order customers can view past orders and shipments.

To access your account, simply click on the “Sign in” icon next to the shopping bag in the top right of your screen and enter your email and password.

If you’ve forgotten your login information, just click “Forgot your password?” and follow the instructions.

How do I cancel my order?

As our Power Shakes & Power Soups are fresh, we work quickly to pick and pack your items. Unfortunately, this means your order cannot be amended or cancelled once it is being prepared.

If you are unsure, please contact our customer service team at order-updates@bolfoods.com

If you have a BOL subscription, you can see an upcoming order by signing in to your account. Please note that any changes to an upcoming order need to be made before 11am, 2 days before your delivery day.

How do I cancel my subscription?

You can cancel your running subscription by logging in to your account, clicking on 'my account', going to the 'subscriptions' field and clicking the 'cancel' button on the right hand side of your subscription.

Please note that this will not cancel orders that have been processed.

Can I have multiple recipes within the same box?

Yes, you can customise your box with your favourite recipes by choosing the Build a Box option. This allows you to customise your box by adding in the recipes you'd like to receive. You can add as many or as little of each recipe, as long as you select a total of 6 bottles.

Can I have multiple subscriptions?

Yes, you can subscribe to multiple boxes at the same time. If you place a subscription with multiple boxes, these will be delivered on the same day as part of your order. If you have a running subscription, and subscribe to a different box independently of your original subscription, your new subscription will be added to your running subscription schedule. This means that you will receive your new box at the same time as your next scheduled delivery.

DELIVERIES & RETURNS

DELIVERIES & RETURNS

How do I change my shipping address?

- One-time orders: You can edit your shipping address by going to your account settings. If the order is not editable, please email order-updates@bolfoods.com. Please note that once the order is being processed, we cannot guarantee that we will be able to re-route it.

- Subscription orders: You can edit your shipping address by going to your account settings.As long as your order is not already being processed, an address change should be reflected in your next shipment. If the order is being processed, we cannot guarantee that we will be able to re-route it.

Please contact us directly at order-updates@bolfoods.com to let us know if you need an order rerouted and we will try our best to accommodate this.

Do you ship internationally?

Currently, we only ship within UK Mainland.

Unfortunately, we cannot deliver to the following places:

Northern Ireland, Jersey, the Hebrides, Orkney, Isle of Man, Isle of Wight, Aberdeen, Northern Highlands, Republic of Ireland, Argyll, Guernsey, Shetland Islands and Isle of Scilly, and the rest of the world.

How much is delivery?

Our standard delivery is next day and costs £4.50 for orders of any size or type. We offer free delivery on qualifying orders over £40 in value

When will my Order arrive?

Because our products are fresh, we only offer delivery between Tuesday and Friday. If you have placed an order before 10am, you order will arrive the very next day. If you place an order after 10am, your order might arrive the day after next. Unfortunately, we do not deliver on weekends, Mondays, Bank holidays or the day following a Bank Holiday.

Can I choose my delivery day?

It is not currently possible to specify an exact delivery day and time. However, our courier DPD/Fast Despatch Logistics will keep in touch via email with tracking information to keep you updated on your orders journey. Please bear in mind your products are chilled and need to be put in a fridge within 24 hours of dispatch and so we inform our dispatch partners to endeavour to always deliver (which could be to a neighbour or left in a safe space if you're not in) to minimise food waste.

My order hasn't arrived.

We work closely with our delivery partners to ensure every order is delivered to you on time. If your Power Shakes have not been delivered to your designated address by 8pm on the day of delivery, please let us know by contacting us at order-updates@bolfoods.com

We will then look into this for you with the delivery partner in charge of your order.

My order arrived but...

- My packaged is damaged/open: If this has happened, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible. Send us an email at order-updates@bolfoods.com.

- I'm missing an item: If your box is missing anything, please get in touch with our customer care team with your order number and we will be able to get this sorted for you as soon as possible. Send us an email at order-updates@bolfoods.com.

Why do you deliver a box within a box?

The reason for adding a box within the delivery box is to insulate the
packaging and keep our Power Shakes/Soups at the right temperature
during the delivery process.

Our packaging is 100% recyclable and we encourage our customers to make
the effort to recycle our packaging.

How do I start a subscription?

You can choose to subscribe when placing your first order with us. Just make sure the 'Subscribe’ button is turned on when you're adding products to your shopping cart.

Once you've chosen the recipes for your first delivery, we'll ask how often you want to receive a delivery going forward.

Whether weekly, fortnightly or monthly, it’s completely up to you.

Then once you've confirmed your order, you'll be able to sign into your account and manage your subscription from there.

What are the benefits of subscribing?

Having a subscription allows you to save 10% on your regular order with the convenience of BOL delivered direct to your doorstep.

You can also set up your subscription to fit in with your lifestyle, whether that’s weekly, fortnightly or monthly.

My discount code isn't working

Some common reasons your discount code may not be working include:

1. It may have expired. Many codes automatically expire after a certain time when an offer has ended.

2. You may be an existing customer attempting to use a code reserved for new customers

If you're still having a problem using a discount code, please email order-updates@bolfoods.com

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